An Exploration Of Factors Influencing Quality Management System (Qms) Implementation: The Case Of The Australian Construction Industry
When applied in the construction industry, a quality management system (QMS) should be implemented to ensure sufficient effort is made to achieve the required levels of quality in constructed projects. Attainment of these quality levels results in customer satisfaction, which is fundamental to ensuring long-term competitiveness for construction companies. However, the construction sector still lags behind other sectors in relation to its successful adoption of QMSs, due to a relative lack of acceptance of, or interest in, these systems among industry stakeholders, as well as other barriers that impede their implementation.
For this research, an integrative review of the literature was performed to identify the barriers impeding successful implementation of QMSs in the construction industry, as well as investigating the critical success factors (CSFs) necessary for a more effective adoption of such systems.
Contents:
Keywords
Chapter 1: Introduction
Chapter 2: An Overview Of Quality And QMS
Chapter 3: QMS Implementation In The Construction Industry
Chapter 4: Research Design
Chapter 5: Exploratory Study
Chapter 6: With-Case Analysis
Chapter 7: Cross-Case Analysis
Chapter 8: Discussion
Chapter 9: Conclusions
Chapter 10: References
Appendix A: Exploratory Interviews Questions
Appendix B: Case Study Protocol
Appendix C: The Information Consent Form
Appendix D: Project Quality Start-Up Workshop
Appendix E: Meetings And Reviews Performed By Project Management
Appendix F: Flowchart Of Performing Internal And External Communication
Appendix G: Client Satisfaction Survey
