AS 10002:2022 Guidelines for complaint management in organizations (ISO 10002:2018, NEQ)

Standards Australia

Version:  Second Edition 2022.  (Current)
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Publication date
25-03-2022
Pages
70
Current status
Current
Supersedes

Supersedes: AS/NZS 10002:2014 Guidelines for complaint management in organizations (ISO 10002:2018, NEQ)

Draft Designation: DR AS 10002:2021
Document Number
10002
Description
Provides guidance on complaint management within all types of organizations, including the planning, design, implementation, operation, maintenance and improvement of a complaint management system. Originated in Australia as AS 4269-1995. Revised and redesignated as AS ISO 10002-2006. Jointly revised and redesignated as AS/NZS 10002:2014. Second edition 2022.
Committee

Complaints Handling.

QR-015

Australian and New Zealand Ombudsman Association; Australian Communications Consumer Action Network; Australian Competition and Consumer Commission; Australian Financial Complaints Authority; Consumers Federation of Australia; Office of the NSW Ombudsman; Society of Consumer Affairs Professionals; University of Newcastle.

ISBN
978 1 76113 703 7
Attribution
Standards Australia 2022.
Licence
© All Rights Reserved
NSW
VIC
QLD
NT
WA
ACT
TAS
SA
Sector
Residential
Civil
Commercial
Industrial
AS 10002:2022 Guidelines for complaint management in organizations (ISO 10002:2018, NEQ) 2022 cover